Privacy Policy

Your privacy matters to us. Learn how PureXplore collects, uses, stores and protects your personal information when you explore our website or plan your journey with us.

Last updated: 16 October 2026

1. Introduction

PureXplore ("we", "our", or "us") is a bespoke travel and lifestyle management company based in New Delhi, India. We create curated travel experiences, private journeys, cultural experiences and personalised holiday arrangements.

This Privacy Policy explains how we may collect, use, disclose, retain and protect personal information when you visit purexplore.com, contact us, submit a travel enquiry, request a proposal or use our travel-related services.

By using our website or providing personal information to us, you acknowledge that you have had the opportunity to read this policy. Where consent is required by applicable law, we will seek that consent separately as appropriate.

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Personal and Contact Information

• Full name and title.
• Email address, telephone number and contact preferences.
• Country of residence and other contact details you choose to provide.
• Information submitted through enquiry forms, emails, telephone calls or other communication channels.

B. Travel and Booking Information

• Preferred destinations, travel dates, itinerary requirements and accommodation preferences.
• Number of travellers and relevant passenger details.
• Passport, visa or other travel document information where necessary to arrange a requested service.
• Dietary, accessibility or other special arrangements that you voluntarily disclose and that are relevant to your trip.
• Booking records, service requests, correspondence and feedback.

C. Payment and Transaction Information

If you purchase travel services, we or the relevant payment provider may process information necessary to confirm payments, issue invoices, reconcile transactions and manage refunds. Payment card details may be handled directly by a payment provider. We will not intentionally retain full payment card security details unless lawfully permitted and necessary.

D. Technical and Website Usage Information

When you visit our website, technical information may be collected, such as your IP address, browser type, device information, pages visited, referral source and approximate location derived from technical data. The collection of this information depends on the website hosting, security, analytics and cookie technologies in use.

3. How We Use Your Information

We may use personal information, as permitted by applicable law, to:

• Respond to enquiries and prepare personalised travel proposals.
• Plan, coordinate and manage travel arrangements, accommodation, transportation, experiences and related services.
• Communicate booking confirmations, itinerary details, service updates and important travel information.
• Coordinate with travel suppliers and local service providers to fulfil your requests.
• Process payments, invoices, cancellations and refunds through relevant channels.
• Respond to customer support requests, complaints and feedback.
• Improve our website, services, customer experience and internal operations.
• Protect our website, prevent fraud, maintain security and enforce applicable agreements.
• Meet legal, tax, accounting, regulatory and other legitimate compliance requirements.
• Send promotional communications where permitted by law and, where required, with your consent.

4. Legal Grounds for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Your consent, where consent is required.
• Steps taken at your request before entering into a contract, and performance of a contract for travel services.
• Compliance with applicable legal obligations.
• Other lawful grounds recognised by the applicable data protection legislation.

5. When We May Share Information

We may disclose relevant personal information to third parties when reasonably necessary to provide requested services, operate our business or meet legal obligations.

Travel and Hospitality Partners

These may include hotels, airlines, transport companies, destination management companies, guides, activity operators, travel agents and other suppliers involved in your itinerary.

Payment and Technology Providers

We may use payment processors, website hosting companies, email platforms, customer relationship management systems, security providers and other technology services to support our operations.

Authorities and Professional Advisers

Information may be disclosed to government authorities, regulators, courts, legal advisers, auditors or other authorised parties when required or permitted by law.

Business Transfers

If our business or relevant assets are reorganised, transferred or acquired, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

We do not intend to sell personal information as a standalone commercial product. We also do not authorise service providers receiving information on our behalf to use it beyond their permitted purposes.

6. International Data Transfers

Travel arrangements may involve suppliers and service providers located in India or other countries. As a result, relevant personal information may need to be transferred to or accessed by parties outside your country of residence.

Where international transfers occur, we will take steps required by applicable law to ensure that the transfer and subsequent processing are appropriately protected.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, understand website usage and, where enabled, measure marketing effectiveness.

Some cookies may be placed by third-party services integrated into the website. Their collection and use of information are subject to their respective policies and settings.

You may be able to manage cookies through your browser settings or a cookie preference tool on our website, if available. Disabling certain cookies may affect website functionality. Where consent is legally required for non-essential cookies, they should only be activated in accordance with the applicable consent requirements.

8. Marketing Communications

Where permitted by law, we may send information about travel experiences, destinations, services or special offers. We will obtain consent where required.

You may opt out of promotional emails using the unsubscribe link, where provided, or by contacting us. Opting out of marketing will not prevent us from sending essential messages concerning an existing booking, a requested service or a legal obligation.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please avoid sending passport copies, payment details or other sensitive information through unsecured channels unless necessary and appropriately protected.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, protecting our interests and complying with legal obligations.

Retention periods depend on the type of information, the nature of the booking, applicable legal requirements and any ongoing dispute or claim. When information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise securely dispose of it, as applicable.

11. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

• Request information about the personal data we process about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where legally available.
• Withdraw consent where processing relies on consent.
• Object to or restrict certain processing, where applicable.
• Opt out of promotional communications.
• Raise a complaint with us or the relevant data protection authority, where applicable.

These rights are subject to applicable law, including any exceptions or record-retention requirements. To exercise a right or ask a privacy question, contact us using the details in the Contact Us section below.

12. Privacy Laws and Compliance

We aim to handle personal information in accordance with applicable data protection and privacy laws in India, including relevant provisions of the Digital Personal Data Protection Act, 2023, as and when applicable and in force, together with other applicable legal requirements.

Additional rights or requirements may apply to visitors and customers in other jurisdictions. Where applicable, we will respect those requirements in connection with our processing of personal information.

13. Children's Privacy

Our website is not intended to invite children to independently submit personal information. When travel arrangements involve minors, we expect a parent, guardian or authorised adult to provide information where appropriate and lawful. We will handle children's personal information in accordance with applicable requirements, including any applicable consent and parental authorisation rules.

14. Third-Party Websites

Our website may contain links to external websites, booking platforms, travel partners or other third-party services. We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before submitting personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices or legal requirements. The revised policy will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent for material changes.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a concern about the handling of your personal information, please contact PureXplore.

Company: PureXplore

Website: https://purexplore.com/

Email: travel@purexplore.com

Business Address: New Delhi, India