1. Website Usage Policy (Terms of Use)

This policy governs access and use of the website PureXplore.com. By using the website, users agree to comply with these terms and applicable laws.

Use of Website

The website provides information and booking services for travel experiences, holiday packages, accommodation, transportation, and related tourism services.

Users agree to use the website only for lawful purposes and not for any activity that may disrupt or interfere with the operation of the website.

Eligibility

Users must be at least 18 years of age and legally capable of entering into binding agreements to make bookings on the website.

Intellectual Property

All content on the website including itineraries, text, designs, logos, images, and graphics are owned by PureXplore.com unless otherwise stated. Unauthorized reproduction, distribution, or commercial use of website content is prohibited.

User Responsibilities

Users must provide accurate and complete information when making bookings or inquiries. Any misuse, fraudulent activity, or attempt to gain unauthorized access to the website systems may result in suspension of access.

Third-Party Services

The website may include links to third-party services such as airlines, hotels, payment gateways, and local experience providers. PureXplore.com does not control these services and is not responsible for their content or policies.

2. Booking Terms & Conditions

Booking Confirmation

A booking is confirmed only upon receipt of the required payment and written confirmation from the company.

Pricing

Prices are subject to availability and may change due to exchange rate fluctuations, supplier revisions, or government taxes.

Changes to Itinerary

Travel arrangements may occasionally require modification due to operational reasons, safety considerations, weather conditions, or local authority regulations.

Customer Cancellations

All cancellations must be made in writing. Applicable cancellation charges will depend on the timing of cancellation and supplier policies.

Cancellation by Operator

The company reserves the right to cancel or modify travel arrangements due to operational reasons, insufficient participation, safety concerns, or circumstances beyond its control.

Airline & Transport Changes

Airlines and transport providers may modify schedules or cancel services. The company acts as an intermediary and shall not be responsible for such changes.

Visa & Travel Documents

Travelers are responsible for obtaining valid passports, visas, and travel permits. Visa approvals are at the sole discretion of the respective authorities.

Visa Rejection

In case of visa refusal, cancellation charges may apply according to airline, hotel, and supplier policies.

Supplier Default

PureXplore.com coordinates travel services through independent suppliers such as hotels, airlines, and transport providers. The company shall not be responsible for operational failures, insolvency, or service interruptions by such suppliers.

Baggage & Personal Belongings

Travelers are responsible for their personal belongings. The company shall not be liable for loss, theft, or damage to baggage during travel.

Customer Conduct

Travelers must behave responsibly and respectfully during the trip. The company reserves the right to terminate travel arrangements without refund in cases of disruptive or unsafe behavior.

Child Safety

Parents or guardians are responsible for supervising minors at all times during travel, including during hotel stays, transportation, and activities.

Travel Insurance

Travelers are strongly advised to obtain comprehensive travel insurance covering cancellations, medical emergencies, and travel disruptions.

Limitation of Liability

PureXplore.com acts as an intermediary between travelers and service providers and shall not be liable for losses or damages arising from third-party services.

3. Cancellation & Refund Policy

Cancellation charges depend on the type of booking and supplier policies.

• 30+ days before departure – minimal cancellation charges
• 15–30 days before departure – partial cancellation charges
• Less than 15 days before departure – significant cancellation charges
• No-show or last-minute cancellation – up to 100% charges

Airline tickets, hotel reservations, and activity bookings may have separate cancellation policies that will apply accordingly.

Refund processing timelines may vary depending on supplier and payment gateway processing periods.

7. Governing Law & Jurisdiction

All services and website usage shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the courts in the city where PureXplore.com operates.