PureXplore Policies

Clear, transparent and helpful information about our travel services, bookings, cancellations and customer responsibilities.

This policy governs access to and use of PureXplore.com. By using this website, users agree to comply with these terms and applicable laws.

Use of Website

The website provides information and booking services for travel experiences, holiday packages, accommodation, transportation and related tourism services.

Users agree to use the website only for lawful purposes and not to engage in activities that disrupt or interfere with its operation.

Eligibility

Users must be at least 18 years of age and legally capable of entering into binding agreements to make bookings on the website.

Intellectual Property

All website content, including itineraries, text, designs, logos, images and graphics, is owned by PureXplore or its respective rights holders unless otherwise stated. Unauthorized reproduction, distribution or commercial use is prohibited.

User Responsibilities

Users must provide accurate and complete information when making bookings or inquiries. Misuse, fraudulent activity or attempts to gain unauthorized access to website systems may result in suspension of access.

Third-Party Services

The website may include links to third-party services such as airlines, hotels, payment gateways and local experience providers. PureXplore does not control these services and is not responsible for their independent content or policies.

Booking Confirmation

A booking is confirmed only upon receipt of the required payment and written confirmation from the company.

Pricing

Prices are subject to availability and may change due to exchange-rate fluctuations, supplier revisions or government taxes. Confirmed bookings will be handled according to the agreed booking terms and applicable law.

Changes to Itinerary

Travel arrangements may occasionally require modification due to operational reasons, safety considerations, weather conditions or local authority regulations. Material changes will be communicated to travelers as soon as reasonably practicable.

Customer Cancellations

All cancellations must be made in writing. Applicable cancellation charges depend on the timing of cancellation, the services booked and the relevant supplier policies disclosed to the customer.

Cancellation by Operator

The company may need to cancel or modify travel arrangements due to operational reasons, insufficient participation, safety concerns or circumstances beyond its reasonable control. Available alternatives or refunds will be handled in accordance with applicable booking terms and law.

Airline & Transport Changes

Airlines and transport providers may modify schedules or cancel services. Responsibility for such changes and any available remedies will depend on the provider's terms and applicable law.

Visa & Travel Documents

Travelers are responsible for obtaining valid passports, visas and travel permits unless otherwise agreed in writing. Visa approvals are at the discretion of the relevant authorities.

Visa Rejection

In case of visa refusal, cancellation charges may apply according to the disclosed airline, hotel and supplier policies. Travelers should check these conditions before booking.

Supplier Default

PureXplore coordinates travel services through independent suppliers, such as hotels, airlines and transport providers. Responsibility for supplier failures or service interruptions will be determined by the applicable agreements and law. Nothing in these terms excludes liability that cannot legally be excluded.

Baggage & Personal Belongings

Travelers should take reasonable care of their personal belongings. Claims for loss, theft or damage may be subject to the applicable transport provider's terms, insurance coverage and applicable law.

Customer Conduct

Travelers must behave responsibly and respectfully during the trip and comply with local laws and safety instructions. Serious misconduct or unsafe behavior may result in removal from an activity or termination of arrangements where legally permitted.

Child Safety

Parents or guardians are responsible for appropriately supervising minors during travel, including hotel stays, transportation and activities, subject to the responsibilities of the relevant service providers.

Travel Insurance

Travelers are strongly advised to obtain suitable travel insurance covering cancellations, medical emergencies, baggage and travel disruptions.

Limitation of Liability

PureXplore's role may involve coordinating services provided by independent suppliers. Any limitation of liability is subject to the specific booking agreement and applicable law and does not exclude liability that cannot legally be limited.

Cancellation charges depend on the type of booking, the time remaining before departure and the applicable supplier policies. The following is a general guide only; the cancellation terms provided with your booking will determine the applicable charges.

Airline tickets, hotel reservations and activity bookings may have separate cancellation policies. These will be communicated or made available as applicable to the booking.

Refund processing timelines may vary depending on supplier approvals, payment gateway processing and the original payment method. Any applicable refund amount will be processed according to the relevant booking terms and applicable law.

Website usage and services provided by PureXplore shall be governed by the laws of India, subject to any mandatory legal requirements that apply.

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over PureXplore's applicable place of business, subject to applicable law.

Thank you for choosing PureXplore. We aim to make every journey transparent, enjoyable and memorable.